Privacy policy

PRIVACY POLICY

United Pet Shop operates this store and website, including all data, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the “Services”) (INFORMACIÓ... p. 1). United Pet Shop is powered by Shopify technology, which enables us to offer these Services to you (INFORMACIÓ... p. 1). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you communicate with us by any other means (INFORMACIÓ... p. 1). In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of your personal information (INFORMACIÓ... p. 1).

Please read this Privacy Policy carefully (INFORMACIÓ... p. 1). By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed in accordance with the provisions established herein (INFORMACIÓ... p. 1).

Personal Information We Collect or Process

When we use the term "personal information," we refer to any data that identifies you or that can be reasonably linked to you or another individual (INFORMACIÓ... p. 1). Personal information does not include data collected anonymously or data that has been de-identified so that it can no longer identify or be reasonably linked to you (INFORMACIÓ... p. 1). We may collect or process the following categories of personal information—including inferences drawn from such information—depending on how you interact with the Services, where you reside, and what is permitted or required by applicable law (INFORMACIÓ... p. 1):

Contact Details: including your name, address, billing address, shipping address, phone number, and email address (INFORMACIÓ... p. 1).
Financial Information: including credit card numbers, debit card numbers, financial accounts, payment card information, financial account details, transaction details, payment method, payment confirmation, and other payment-related information (INFORMACIÓ... p. 1).
Account Information: including your username, password, security questions, preferences, and settings (INFORMACIÓ... p. 1).
Transaction Information: including items you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your transaction history (INFORMACIÓ... p. 1).
Communications with Us: including information you provide in your communications with us, such as when submitting a customer support claim (INFORMACIÓ... p. 1).
Device Information: including information about your device, browser, or network connection, your IP address, and other unique identifiers (INFORMACIÓ... p. 1).
Usage Information: including information regarding your interaction with the Services, such as how and when you use or browse them (INFORMACIÓ... p. 1).

Sources of Personal Information

We may collect personal information from the following sources (INFORMACIÓ... p. 1):

Directly from you: including when you create an account, visit or use the Services, communicate with us, or provide your personal information to us by any other means (INFORMACIÓ... p. 2).
Automatically through the Services: including information from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies (INFORMACIÓ... p. 2).
From our service providers: including when we engage them to enable certain technologies or when they collect or process your personal information on our behalf (INFORMACIÓ... p. 2).
From our partners or other third parties (INFORMACIÓ... p. 2).

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes (INFORMACIÓ... p. 2):

Providing, personalizing, and improving the Services: We use your personal information to provide you with the Services, which includes fulfilling our contract with you, processing your payments, managing your orders, remembering your preferences and items of interest, sending account-related notifications, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, enabling you to post reviews, and offering you a personalized shopping experience, such as recommending products related to your purchases (INFORMACIÓ... p. 2). This may include using your personal information to customize and improve the Services (INFORMACIÓ... p. 2).
Marketing and advertising: We use your personal information for marketing and promotional purposes, such as sending commercial, advertising, and promotional communications via email, text message, or postal mail, as well as showing you online advertisements for products or services on the Services or other websites, including advertisements based on items you previously purchased, added to your cart, or other activities on the Services (INFORMACIÓ... p. 2).
Security and fraud prevention: We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, or act against potential fraudulent, illegal, dangerous, or malicious activities, protect public safety, and ensure the security of our services (INFORMACIÓ... p. 2). If you choose to use the Services and register an account, you are responsible for maintaining the confidentiality of your login credentials (INFORMACIÓ... p. 2). We strongly recommend that you do not share your username, password, or other information with anyone (INFORMACIÓ... p. 2).
Communications with you: We use your personal information to provide customer support, respond to your requests, deliver services effectively, and maintain our business relationship with you (INFORMACIÓ... p. 2).
Legal reasons: We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government authorities, as well as to investigate or participate in civil discovery processes, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies (INFORMACIÓ... pp. 2-3).

How We Disclose Personal Information

Under certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy (INFORMACIÓ... p. 3). Such circumstances may include (INFORMACIÓ... p. 3):

With Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order management, and shipping) (INFORMACIÓ... p. 3).
With business and marketing partners to provide marketing services and display advertising to you (INFORMACIÓ... p. 3). For example, we use Shopify to support personalized advertising through third-party services, based on your online activity across different merchants and websites (INFORMACIÓ... p. 3). Our business and marketing partners will use your information in accordance with their own privacy notices (INFORMACIÓ... p. 3). Depending on where you reside, you may have the right to instruct us not to share your information for personalized advertising and marketing purposes based on your online activity across different merchants and websites (INFORMACIÓ... p. 3). You can exercise your rights to object to such uses here (INFORMACIÓ... p. 3).
When you direct, request, or otherwise consent to the disclosure of certain information to third parties, for example, to ship products to you or through the use of social media widgets or login integrations (INFORMACIÓ... p. 3).
With our affiliates or, generally, within our corporate group (INFORMACIÓ... p. 3).
In connection with a business transaction, such as a merger or insolvency process, to comply with applicable legal obligations (including responding to court subpoenas, search warrants, or similar requests), to enforce the applicable Terms of Service or policies, and to protect or defend the Services, our rights, and the rights of our users or others (INFORMACIÓ... p. 3).

Third-Party Websites and Links

The Services may include links to websites or other online platforms operated by third parties (INFORMACIÓ... p. 4). If you click on links that direct you to sites not affiliated with or controlled by us, we highly recommend that you review their privacy and security policies as well as their terms and conditions (INFORMACIÓ... p. 4). We do not warrant and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of any information they contain (INFORMACIÓ... p. 4).

Information you provide in public or semi-public spaces—including what you share on third-party social media platforms—may also be visible to other users of the Services and users of those third-party platforms, without any limitations regarding its use by us or third parties (INFORMACIÓ... p. 4). The inclusion of such links does not, by itself, imply any endorsement of the content on those platforms or of their owners or managers, except as expressly stated within the Services (INFORMACIÓ... p. 4).

Children's Data

The Services are not intended for use by minors, and we do not knowingly collect personal information from minors as defined by the applicable law in your jurisdiction (INFORMACIÓ... p. 4). If you are the parent or legal guardian of a minor who has provided us with their personal information, you may contact us using the details provided below to request its deletion (INFORMACIÓ... p. 4). As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) personal information of individuals under the age of 16 (INFORMACIÓ... p. 4).

Security and Retention of Your Information

Please be aware that no security measure is perfect or infallible, and we cannot guarantee "absolute security" (INFORMACIÓ... p. 4). Furthermore, any information you send us may not be protected during transmission (INFORMACIÓ... p. 4). We strongly advise against using unsecure channels to send us sensitive or confidential information (INFORMACIÓ... p. 4).

The length of time we retain your personal information depends on several factors, such as the need to maintain your account, provide the Services to you, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies (INFORMACIÓ... p. 4).

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal information (INFORMACIÓ... p. 4). However, these rights are not absolute; they may apply only in certain circumstances, and in some cases, we may deny your request where permitted by law (INFORMACIÓ... p. 4).

Right to Access: You may have the right to request access to the personal information we hold about you (INFORMACIÓ... p. 4).
Right to Deletion: You may have the right to request that we delete the personal information we hold about you (INFORMACIÓ... p. 4).
Right to Rectification: You may have the right to request that we correct any inaccurate personal information we hold about you (INFORMACIÓ... p. 5).
Right to Data Portability: You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, under certain circumstances and with specific exceptions (INFORMACIÓ... p. 5).
Right to Opt-Out of the Sale or Sharing of Data for Targeted Advertising: Depending on where you live, you may have the right to opt-out of the "sale" or "sharing" of your personal information, or to object to the processing of such information for purposes considered "targeted advertising" under applicable privacy laws (INFORMACIÓ... p. 5). You can exercise your rights to object to these uses here (INFORMACIÓ... p. 5).

Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on your location, we will automatically treat that visit as an opt-out request for the specific device and browser you are using (INFORMACIÓ... p. 5). If we can associate the device sending the signal with a Shopify account, we will apply the opt-out request to that account as well (INFORMACIÓ... p. 5). For more information about Global Privacy Control, you can visit globalprivacycontrol.org (INFORMACIÓ... p. 5). Except for the Global Privacy Control signal, we do not recognize any other “Do Not Track (DNT)” signals that may be sent from your web browser or device (INFORMACIÓ... p. 5).

Communication Preferences Management: We may send you promotional emails, and you can opt-out of receiving them at any time by using the unsubscribe option provided in our emails (INFORMACIÓ... p. 5). If you opt-out, we may still send you non-promotional emails, such as those related to your account or orders you have placed (INFORMACIÓ... p. 5).

If you reside in the United Kingdom or the European Economic Area (EEA), and subject to the exceptions and limitations provided by local law, you may exercise the following rights in addition to those mentioned above (INFORMACIÓ... p. 5):

Objection to Processing and Restriction of Processing: You may have the right to request that we stop or limit the processing of your personal information for certain purposes (INFORMACIÓ... p. 5).
Withdrawal of Consent: When the processing of your personal information is based on your consent, you have the right to withdraw that consent at any time (INFORMACIÓ... p. 5). Withdrawing your consent will not affect the lawfulness of any processing carried out based on your consent prior to its withdrawal (INFORMACIÓ... p. 5).

You may exercise any of these rights in the designated sections within the Services or by contacting us using the details provided below (INFORMACIÓ... p. 5). For more information on how Shopify uses your personal information and the rights you may have—including those related to data processed by Shopify—you can visit shopify.com (INFORMACIÓ... p. 5).

We will not discriminate against you for exercising any of these rights (INFORMACIÓ... p. 5). We may need to verify your identity before we can process your requests, as permitted or required by applicable law (INFORMACIÓ... p. 5). In accordance with applicable law, you may designate an authorized representative to submit requests on your behalf to exercise your rights (INFORMACIÓ... p. 6). Before accepting a request submitted by a representative, we will require them to provide proof that you have authorized them to act on your behalf, and we may still require you to verify your identity directly with us (INFORMACIÓ... p. 6). We will respond to your request within a reasonable timeframe, as established by applicable law (INFORMACIÓ... p. 6).

Complaints

If you have any complaints regarding how we process your personal information, please contact us using the details provided below (INFORMACIÓ... p. 6). Depending on where you live, you may have the right to appeal our decision by contacting us through the same details, or to file a complaint with your local data protection authority (INFORMACIÓ... p. 6). For the EEA, you can find a list of data protection authorities here (INFORMACIÓ... p. 6).

International Transfers

Please note that we may transfer, store, and process your personal information outside of your country of residence (INFORMACIÓ... p. 6).

If we transfer your personal information outside of the European Economic Area (EEA) or the United Kingdom, we will utilize recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses (SCCs) or any equivalent contract issued by the competent UK authority, as applicable, unless the transfer is made to a country that has been officially recognized as providing an adequate level of protection (INFORMACIÓ... p. 6).

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal, or regulatory reasons (INFORMACIÓ... p. 6). We will post the updated version of this Privacy Policy on this website, update the "Last Updated" date, and notify you of any changes as required by applicable law (INFORMACIÓ... p. 6).

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please reach out to us via WhatsApp at +54 11 2666-8955, or send us an email at mtres2027@gmail.com (INFORMACIÓ... p. 6). For the purposes of applicable data protection legislation, we are the data controller responsible for your personal information (INFORMACIÓ... p. 6).